Terms of Service

Terms of Service for RampLab.co.uk

Effective Date: 01/04/25

Welcome to RampLab.co.uk. By accessing or using our website (www.ramplab.co.uk), you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Service carefully before making a purchase or using our services.

1. General Information

  • Company Name: RampLab.co.uk

  • Business Location: London, UK

  • Contact Email: info@ramplab.co.uk

2. Products and Services

  • Products Sold: RampLab.co.uk offers physical products related to extreme sports ramps. 

  • Product Availability: We reserve the right to change the availability of products, and prices are subject to change without notice. We may also offer discounts or promotions at our discretion.

  • Pricing: All prices are listed in GBP (£) sterling. Prices may vary depending on product availability, sales, or promotions.

3. Orders and Payments

  • Order Acceptance: Orders will be processed once payment is confirmed. We reserve the right to cancel or refuse orders at our discretion.

  • Payment Methods: We accept payments via PayPal, Stripe, and credit/debit cards. All payments are processed securely through our payment partners.

  • Currency: All transactions will be processed in GBP (£ sterling).

4. Shipping and Delivery

  • Shipping Methods: We offer standard shipping for all orders.

  • Delivery Times: Orders placed on weekdays (Monday–Friday) during working hours will aim to be shipped the same day, but please allow up to 3 days for fulfilment and shipping. Delivery times vary depending on your location within the UK. We try our utmost to work with the best delivery partners possible, but sometimes due to these partners, can cause delay which is out of our hands. 

  • Shipping Restrictions: We currently ship only within the UK.

  • Shipping Costs: Shipping costs are calculated at checkout based on the weight of the order.

5. Returns and Refunds

  • Return Policy: We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. To read more please see the Returns Policy.

  • Refund Policy: Refunds will be processed within 10 working days after receiving the returned item, provided it meets the return conditions. We reserve the right to refuse refunds if the product has been used or damaged in any way. To read more please see the Returns Policy.

  • Defective Items: In the case of defective items, we will assess each return on a case-by-case basis and determine the appropriate action (replacement, repair, or refund). To read more please see the Returns Policy.

6. Account Creation and Management

  • Account Requirements: Creating an account is not required to make a purchase on RampLab.co.uk. However, if you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials.

  • Account Security: You agree to notify us immediately if you suspect any unauthorized use of your account.

7. Customer Obligations and Conduct

  • Prohibited Actions: You agree not to engage in fraudulent activities, theft, or abuse of our website or services. Any violation of these terms may result in the suspension or termination of your access to the website.

8. Intellectual Property

  • Ownership of Content: RampLab.co.uk retains full intellectual property rights over all content on the website, including text, images, logos, and designs. All content is protected by copyright and may not be used without our permission.

  • No User-Generated Content: RampLab.co.uk does not allow users to post or submit content (such as reviews or comments) on our website.

9. Limitation of Liability

  • Product Risk: By purchasing products from RampLab.co.uk, you acknowledge that these products carry inherent risks and agree to take full responsibility for the safe use of our products. We highly recommend wearing protective clothing such as a helmet, wristguards, elbow pads, and knee pads.

  • No Liability for Injury: RampLab.co.uk is not liable for any injury, damage, or loss that may occur when using our products. Use our products at your own risk.

10. Privacy and Data Protection

  • Data Collection: We collect personal data in accordance with our Privacy Policy, which governs how we handle your information. We do not collect data from customers within the European Union (EU).

  • GDPR Compliance: Since we do not serve customers in the EU, we are not required to comply with the General Data Protection Regulation (GDPR). However, we still take your privacy seriously and handle your personal data with care.

11. Termination and Suspension of Accounts

  • Account Termination: We reserve the right to suspend or terminate your account if we detect fraudulent activity, theft, or any violations of these Terms of Service.

  • Denial of Access: We may deny you access to our website or services at our discretion, especially in cases of abuse or misconduct.

12. Dispute Resolution

  • Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom.

  • Arbitration or Mediation: Any disputes arising from these Terms shall be resolved through arbitration or mediation, as per applicable UK law.

13. Changes to Terms of Service

  • Modification of Terms: RampLab.co.uk reserves the right to update or modify these Terms of Service at any time. We will notify customers of any significant changes via email.

  • Date of Last Update: This Terms of Service was last updated on 01/04/25.

14. Miscellaneous

  • Force Majeure: RampLab.co.uk is not liable for failure to perform obligations due to circumstances beyond our control, including but not limited to natural disasters, pandemics, or government actions.

  • Severability: If any provision of these Terms is found to be invalid, the remainder of the Terms will still apply.

  • Entire Agreement: These Terms of Service represent the entire agreement between RampLab.co.uk and the customer regarding the use of our website and services.